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escalations@migranthelpuk.org
Helen.Br...@migranthelpuk.org Helen Bransfield Director of asylum services
Idris...@homeoffice.gov.uk Idris Gobir AASC Service Delivery Manager Resettlement, Asylum Support and Integration
Lawrence...@homeoffice.gov.uk Lawrence Williams Service Delivery Manager Asylum Accommodation & Support Contracts (AASC) Wales & South of England
The Home Office have set up a new escalation route. This is for advice organisations (rather than service users) and can be used where an issue is urgent and the organisation has already tried the existing escalation routes (escalations@migranthelpuk.org or submissions@migranthelpuk.org ) without getting a response/ resolving the issue. See the Home Office’s update below:
From the 1st of November 2021 there will be a new generic inbox that will be trialled for a 4 week period, reviewed, and then feedback given at the NASF meeting in December. This can be used as an escalation route for the wider network & so therefore shared with ASAN members. Please note It is not for customers to use directly.
Before emailing any escalations to the new inbox, all the usual escalation avenues need to be exhausted as this is for urgent escalations only and not for general enquires. It will be managed by senior managers.
If urgent enquiries related to the first two bullet points are unresolved they should then come to the inbox: G7AsylumSupportEscalations@homeoffice.gov.uk “
Would you please let Marie-Anne (marie-anne@asaproject.org.uk) and Kat Lorenz (kat-lorenz@asaproject.org.uk), know any feedback on this new escalation route, both positive and negative? They’ll collate it in advance of the Home Office stakeholder meeting in December. They’re hoping they will agree to keep this new email address open, so that there’s a way of contacting the HO directly urgently if needed, where existing routes haven’t worked. The Home Office may check that the other routes have been used first, so it would be helpful to mention the date/time you emailed the other addresses, and the response (or that there wasn’t a response) when you email the new G7 address.
To make a Subject Access Request to the Home Office: https://www.gov.uk/government/publications/requests-for-personal-data-uk-visas-and-immigration/request-personal-information-held-by-uk-visas-and-immigration.If you apply directly to Migrant Help, they will refuse and direct you to make a Home Office SAR.
When requesting, specify and highlight that you need the Migrant Help file as well. Unfortunately, they often pay no attention to what you’ve specified and you have to wait for the Home Office file and then ask again for the complete file including the Migrant Help file. The email for the SARU at the Home Office is subjectaccessrequests@homeoffice.gov.uk
You can submit SARs to housing providers directly and they are normally responded to
The public law team of certain solicitors may be able to issue a judicial review to challenge a Home Office decision to house someone in particular, sub standard accommodation.
For London the public law team at the Islington Law Centre has been recommended
For applications, supporting documents, support termination requests and further information responses relating to S95applications.
For S4 applications, schedule 10 applications, supporting documents, support termination requests, further information responses and S4booking forms relating to S4 applications.
For Change of Circumstance applications, supporting documents, further information relating to change of circumstances.
ProofOfSupport@migranthelpuk.org
To request proof of support from the Home Office.
CopySupportDecisions@migranthelpuk.org
To request a copy of an asylum support decision letter from the Home Office
For any requested evidence for S98 applications.
For completed consent forms.
This is the new contact info from HO safeguarding:
AsylumSafeguarding@homeoffice.gov.uk
PLEASE NOTE THE FOLLOWING IMPORTANT INFORMATION
· We are experiencing high volumes of referrals and will process your enquiry as quickly as possible. If you have not received a reply to your email and the matter is urgent then please contact us on 0300072 4566.
· If your enquiry is regarding an Asylum Support matter (e.g. subsistence, accommodation requests, enquiries, etc.) then please redirect your referral to Migrant Help at ASCorrespondence@migranthelpuk.org or phone them on Tele no. 0808 8010 503. Migrant Help will gather all the relevant information and forward it on to the Asylum Support Teams that are responsible for making the decision on these referrals. Please note that no other teams have authority on Asylum Support matters. If you feel that the request has not been dealt with in a timely manner then please escalate this with Migrant Help at Escalations@migranthelpuk.org or by calling Tele no. 08088010 503.
· If your enquiry is regarding an accommodation complaint that you have raised with the housing provider and given them suitable time to resolve, however you are not satisfied with the response then please redirect your email to Migrant Help at as@migranthelpuk.org Migrant Help’s process is to respond within 24 hours detailing how the complaint will be dealt with. If the Customer is later not satisfied with the response then please ask Migrant Help to escalate the complaint to UK Visas Complaints Team.
· Our remit is to process safeguard enquiries for Asylum Seekers, if your enquiry is about a non-Asylum Customer and you require an immigration status check as part of your statutory requirements (e.g. NHS, Police, Social Work etc.) then please redirect your email to our status verification, enquiries and checking inbox at ICESSVECWorkflow@homeoffice.gov.uk
· If you are an advocate for a Customer, please note that for data protection reasons we require a signed mandate from the Customer authorising us to share information with you. If there is no signed mandate we cannot discuss the case with you, however we will look into your enquiry.
· Our office hours are 9am to 4.30pm, Monday to Friday excluding public holidays.
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